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Escalation Management
Smart routing and escalation workflows for WhatsApp support. Ensure complex issues reach the right team quickly with automated escalation rules.
Available in:Dubai|Abu Dhabi|Sharjah|Ajman|Ras Al Khaimah|Saudi Arabia|Qatar|Kuwait|Bahrain|Oman
WHY CHOOSE US
Benefits of Our Escalation Management
We deliver exceptional quality with attention to detail, ensuring your project exceeds expectations.
- Smart routing
- Priority escalation
- Skill-based assignment
- SLA compliance
- Manager alerts
- Audit trail
OUR PROCESS
How We Work
1
Map
Map support structure
2
Rules
Define escalation rules
3
Setup
Configure workflows
4
Monitor
Track escalations
INVESTMENT
Escalation Management Pricing
Starting From
AED 2,000
Package Includes:
- Workflow design
- Escalation rules
- Manager alerts
- Reporting
FAQ
Frequently Asked Questions
What triggers escalation?
Configurable - keywords, sentiment, time limits, or customer request.
Can I have multiple levels?
Yes, multi-tier escalation to different teams and managers.
Are managers notified?
Yes, instant WhatsApp, email, or SMS alerts for escalations.
Ready to Start Your Escalation Management Project?
Get in touch today for a free consultation and quote.